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FAQs
Have questions? Find answers to common inquiries about orders, sizing, shipping, and more in our FAQ section. We're here to help make your cosplay experience seamless and enjoyable!
Ordering
How long does it take to receive my order?
Orders typically process within 3-4 business days. Standard shipping takes 8-12 business days, while expedited shipping is 5-8 business days.
Do you ship internationally?
Yes, we ship worldwide.
Can I track my order?
Yes, track your order via our tracking page with your order number and email.
What if I need to return or exchange my order?
Returns and exchanges are accepted within 14 days. Visit our returns page for details.
What if I need to change my shipping address?
Update your shipping address within 48 hours by logging into your account, using our live chat, or emailing us at cosplaystreetofficial@gmail.com.
What shipping methods do you provide?
We offer free shipping (8-12 business days) and expedited shipping (5-8 business days).
What counts as a business day?
Business days are Monday to Friday, excluding holidays.
What if I receive a faulty item?
Email us at cosplaystreetofficial@gmail.com with your order number, item details, and photos of the fault. We'll respond within 24 hours and arrange a replacement.
What if I need to modify my order?
Email us at cosplaystreetofficial@gmail.com or use our live chat within 24 hours of placing your order.
Do I need an account to place an order?
No, we offer guest checkout.
Payments & Security
How can I securely pay for my order?
We accept major credit cards, PayPal, Apple Pay, Google Pay, and Shop Pay, all processed through secure gateways.
Are my payment details safe?
Yes, we use industry-leading encryption and fraud prevention measures.
What payment methods do you accept?
We accept PayPal, Stripe, credit/debit cards, Apple Pay, Google Pay, and Shop Pay.
Why was my payment declined?
Possible reasons include incorrect billing information, credit card limit reached, incorrect card details, expired card, or insufficient funds in your PayPal account.
Products & Sizing
How do I find the right size?
Each product page includes a detailed size chart. For further assistance, contact cosplaystreetofficial@gmail.com or use our live chat.
Can I return an item if it doesn't fit?
Yes, we offer returns and exchanges within 14 days of purchase.
Do you offer custom-sized clothing?
Yes, custom sizing is available at no extra cost. Email your measurements and order number to us after placing your order.
Does free shipping apply everywhere?
Free shipping is available to select regions including the USA, Canada, UK, and parts of Europe.
Will I be charged customs and import fees?
Customs and import charges may apply based on your country's regulations.
Can I return an order if I don’t like it?
Yes, returns are accepted within 14 days of delivery, except for personalized items.