FAQs
How can I place an order?
Ordering is easy! Browse our collection, pick your desired costume, choose your size, and click "Add to Cart." Proceed to checkout, fill in your details, and submit your order. We'll take care of the rest!
Do you offer custom sizing or special requests?
Yes, we do! For custom sizing or special requests, please email us at manage.cosplaystreet@gmail.com before placing your order. Our team will work with you to create the perfect fit.
What payment methods do you accept?
We accept major credit and debit cards (Visa, MasterCard, American Express), PayPal, and other secure payment gateways for your convenience.
How can I place a custom order?
We’re happy to create custom-sized costumes or accommodate special requests! Email us at manage.cosplaystreet@gmail.com with your details, and we’ll work closely with you to bring your vision to life.
How long does it take to receive my order?
Our standard processing time is 8-12 business days. After processing, shipping typically takes 5-8 business days for expedited shipping or 8-12 business days for standard shipping. Processing may take longer during peak seasons.
Can I track my order?
Yes! Once your order is dispatched, you’ll receive a tracking number via email, which you can use to follow your package.
Do you ship internationally?
Yes, we ship worldwide! Shipping rates and delivery times may vary depending on your location, but we ensure our products reach cosplayers across the globe.
Are there additional customs or duties fees?
Depending on your country’s regulations, there may be customs or import duties once your package arrives. These charges are the responsibility of the buyer. Please contact your local customs office for more details.
I need my order urgently. Do you offer faster shipping?
Yes, we offer expedited shipping! You can select this option during checkout for faster delivery. If you need special handling, feel free to reach out to our support team at manage.cosplaystreet@gmail.com.
What is your return and exchange policy?
We offer a 14-day return or exchange policy for unworn, undamaged items with all tags intact. Custom-sized or modified items are not eligible for returns. Please contact us for return instructions.
Can I cancel or modify my order?
You can cancel or modify your order within 24 hours of placing it by contacting us at manage.cosplaystreet@gmail.com. After this period, changes may not be possible as your order may have entered production.
How do I contact customer support?
For any questions, feel free to email us at manage.cosplaystreet@gmail.com. We strive to respond within 24 hours.
Do you offer discounts or promotions?
Yes! Stay tuned for exclusive discounts during events like Comic-Con, Halloween, and more. Subscribe to our newsletter to receive updates on upcoming sales.
What if I don't see my question here?
If you have a question that’s not covered in these FAQs, please contact us at manage.cosplaystreet@gmail.com, and we’ll be happy to assist you.