Care Instructions

Please adhere to the following care guidelines, applicable to a wide range of apparel including jackets, casual tops, and outerwear:

  • Washing: Gently hand wash or use a machine's delicate cycle with cold water and mild detergent. For specialty materials, such as those used in outerwear, clean with a damp cloth and avoid machine washing.

  • Drying: Lay the garment flat or hang it for air drying, keeping it away from direct sunlight. Tumble drying should be avoided, especially for specialty fabrics.
  • Ironing: When ironing is necessary, use a low heat setting. Do not iron materials that are prone to damage under high heat. For added safety, consider using a pressing cloth.
  • Storage: Store your garment in a cool, dry place. Use appropriate hangers to maintain the shape of outerwear. Avoid folding materials that are susceptible to creasing.
  • General Care: Protect the garment from sharp objects, oils,and chemicals. Be mindful of accessories that might catch or pull the fabric.

Adhering to these care instructions will help maintain the quality and extend the life of your garment. We hope you enjoy your purchase and thank you for choosing us.

  • Ordering and Payment
  • Shipping and Delivery
  • Returns, Exchanges, and Cancellations
  • Additional Questions
Ordering is easy! Browse our collection, pick your desired costume, choose your size, and click "Add to Cart." Proceed to checkout, fill in your details, and submit your order. We'll take care of the rest!
Yes, we do! For custom sizing or special requests, please email us at manage.cosplaystreet@gmail.com before placing your order. Our team will work with you to create the perfect fit.
We accept Visa, Mastercard, PayPal, Apple Pay and Google Pay. All payment options are shown at checkout.
We’re happy to create custom-sized costumes or accommodate special requests! Email us at manage.cosplaystreet@gmail.com with your details, and we’ll work closely with you to bring your vision to life.
Orders are processed within 3–5 business days, and some ship the same day. After that, delivery takes 3–5 business days with FedEx, DHL or UPS. Expedited shipping moves your order to the front of the production queue.
Yes! Once your order is dispatched, you’ll receive a tracking number via email, which you can use to follow your package.
Yes, we ship worldwide! Shipping rates and delivery times may vary depending on your location, but we ensure our products reach cosplayers across the globe.
Depending on your country’s regulations, there may be customs or import duties once your package arrives. These charges are the responsibility of the buyer. Please contact your local customs office for more details.
Yes. Choose Expedited Shipping at checkout and your order will be processed first. Delivery then takes 3–5 business days. For anything very urgent, email us before ordering.
You can request a return within 14 days of delivery for unworn items with tags. Custom-size orders can only be returned if they arrive damaged or wrong. If an item arrives damaged or wrong, we send a replacement and you keep the original. See our Refund Policy for full details.
You can cancel or modify your order within 24 hours of placing it by contacting us at manage.cosplaystreet@gmail.com. After this period, changes may not be possible as your order may have entered production.
Call us at +1 (737) 204-0728 (Mon–Sat, 8 AM–10 PM CST) or email manage.cosplaystreet@gmail.com. We reply to every message within 24 hours.
Yes! Stay tuned for exclusive discounts during events like Comic-Con, Halloween, and more. Subscribe to our newsletter to receive updates on upcoming sales.
If you have a question that’s not covered in these FAQs, please contact us at manage.cosplaystreet@gmail.com, and we’ll be happy to assist you.